Returns & Exchanges
At Ninjutso, we stand behind the precision and performance of our hardware. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the product in its original packaging including all accessories, manuals, and cables to ensure a smooth inspection process.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technical team inspects the returned hardware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing